1. Acceptance of Terms

By accessing or using the Shine And Aroma Home Care website ("Website") or engaging our contract manufacturing services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

These Terms apply to all visitors, users, clients, and business partners who access or use our Website and Services.

2. Services Description

Shine And Aroma Home Care provides:

• Contract Manufacturing: Production of hotel amenities, cleaning products, and hygiene solutions
• Private Label Manufacturing: Custom-branded products for businesses
• OEM Services: Original Equipment Manufacturer partnerships
• Custom Formulations: Development of specialized product formulas
• Bulk Supply: Wholesale quantities for hotels, resorts, and businesses

Specific product details, specifications, and pricing are provided upon request and confirmed through formal quotations and purchase orders.

3. Orders and Pricing

3.1 Quotations

All prices quoted are valid for 30 days unless otherwise specified. Prices may vary based on order quantity, customization requirements, and market conditions.

3.2 Order Confirmation

Orders are confirmed only upon receipt of a signed purchase order and any required advance payment. We reserve the right to decline orders at our discretion.

3.3 Minimum Order Quantities

Minimum order quantities (MOQ) apply to most products. Specific MOQs will be communicated during the quotation process.

3.4 Payment Terms

Payment terms are specified in individual quotations and purchase agreements. Standard terms may include advance payment, milestone payments, or credit terms for established clients.

4. Product Quality and Standards

We are committed to maintaining high quality standards in all our products. Our manufacturing processes comply with:

• ISO quality management standards
• Good Manufacturing Practices (GMP)
• Applicable industry regulations
• Product-specific safety standards

Product specifications, including ingredients and formulations, will be provided as part of the quotation and order process.

5. Intellectual Property

5.1 Our Intellectual Property

All content on our Website, including text, graphics, logos, and images, is owned by Shine And Aroma Home Care and protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

5.2 Client Intellectual Property

For private label and OEM manufacturing, clients retain ownership of their brand names, logos, and proprietary formulations. We will not disclose or use client intellectual property for any purpose other than fulfilling orders.

5.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during business engagements. This includes product formulations, pricing, and business strategies.

6. Delivery and Shipping

Delivery timelines are estimated and may vary based on order complexity, production schedules, and logistics factors. We will communicate any delays promptly.

• Shipping costs are calculated separately unless included in the quotation
• Risk of loss transfers upon delivery to the carrier
• Inspection of goods should be done upon receipt
• Claims for damages must be reported within 48 hours of delivery

7. Warranties and Disclaimers

7.1 Product Warranty

We warrant that our products will conform to agreed specifications at the time of delivery. Products should be used within their specified shelf life and stored according to provided guidelines.

7.2 Disclaimer

To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Our liability is limited to replacement of defective products or refund of the purchase price.

8. Limitation of Liability

To the fullest extent permitted by law, Shine And Aroma Home Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from our Services shall not exceed the amount paid by you for the specific products or services giving rise to the claim.

9. Website Use

By using our Website, you agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape or collect data without permission
• Interfere with the proper functioning of the Website

We reserve the right to terminate access to users who violate these terms.

10. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in India.

Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Website. Your continued use of our Website or Services after changes are posted constitutes acceptance of the modified Terms.