Frequently Asked Questions
Find answers to common questions about our hotel amenities, contract manufacturing services, and partnership opportunities.
55+ questions answered to help you make informed decisions
❓General Questions
Shine And Aroma Home Care is a leading contract manufacturing company specializing in hotel amenities, cleaning products, and hygiene solutions. We provide private label, OEM, and white-label manufacturing services for hotels, resorts, spas, hospitality businesses, and retail brands across India.
We are based in India with manufacturing facilities equipped with modern production lines. Our strategic location allows us to serve clients across India and export to international markets. Contact us for facility visits and detailed location information.
Shine And Aroma Home Care has been operating since 2020, bringing together decades of combined experience in the home care and hospitality products industry. Our team includes experts in formulation, manufacturing, quality control, and supply chain management.
We differentiate ourselves through: (1) Flexible minimum order quantities suitable for small and large businesses, (2) Custom formulation capabilities for unique product requirements, (3) End-to-end service from formulation to delivery, (4) Strict quality control with ISO-certified processes, (5) Competitive pricing without compromising quality, and (6) Dedicated account managers for personalized service.
Yes, absolutely! We welcome businesses of all sizes. We have flexible MOQ (Minimum Order Quantity) options specifically designed for small businesses, startups, and new brands entering the market. Our team can help you scale from small initial orders to larger production runs as your business grows.
🏭Products & Manufacturing
We manufacture a comprehensive range of products including: Hotel Amenities (soaps, shampoos, conditioners, shower gels, body lotions, moisturizers), Cleaning Products (toilet cleaners, floor cleaners, glass cleaners, white phenyl), Laundry Products (detergent powders, detergent cakes, fabric softeners), Dishwash Products (dishwash bars, liquid dishwash), Hand Care (liquid hand wash, hand sanitizers), and Air Care (room fresheners, air fresheners).
Yes, custom formulation is one of our core strengths. Our R&D team can develop unique formulations based on your specific requirements including fragrance preferences, ingredient specifications, performance characteristics, and target market needs. We can also modify existing formulations or create entirely new products from scratch.
We use high-quality, carefully sourced ingredients that meet industry standards. Our products can include natural ingredients, essential oils, herbal extracts, or synthetic compounds based on your requirements. We can accommodate requests for sulfate-free, paraben-free, vegan, cruelty-free, and eco-friendly formulations.
Yes, we offer natural and organic product options. We can formulate products using natural ingredients, plant-based materials, and organic-certified components. Our team can help you develop products that meet specific certification requirements for organic or natural claims.
In many cases, yes. Our R&D team can analyze and develop formulations similar to reference products while ensuring compliance with intellectual property laws. We can create products with similar performance characteristics, fragrance profiles, or textures based on your requirements.
We offer an extensive range of fragrances including floral (lavender, rose, jasmine), citrus (lemon, orange, lime), herbal (eucalyptus, tea tree, mint), fresh (ocean breeze, morning dew), and luxury hotel-inspired scents. We can also develop custom fragrances or match specific scent profiles you require.
📦Ordering & MOQ
Minimum order quantities vary by product type: Hotel soaps and amenities typically start from 1,000-5,000 units, Liquid products (shampoo, body wash, cleaners) from 500-1,000 liters, Detergent powder from 500-1,000 kg, and Cleaning products from 500-1,000 units. Contact us for specific MOQs for your requirements, as we offer flexibility for new clients and trial orders.
Placing an order is simple: (1) Contact us via phone, email, or our website contact form, (2) Share your product requirements and specifications, (3) Receive a detailed quotation within 24-48 hours, (4) Review and approve the quotation, (5) Confirm the order with advance payment, (6) Receive production timeline and updates, (7) Quality inspection and delivery. Our team guides you through each step.
Yes, we strongly encourage sampling before bulk orders. We provide product samples for quality evaluation. Standard samples may be provided free of cost (shipping charges apply), while custom formulation samples may have a nominal development fee that is often adjusted against bulk orders.
Lead times vary based on product type and order quantity: Standard products typically take 2-3 weeks, Custom formulations take 3-4 weeks (including development), Large bulk orders may take 4-6 weeks, and Rush orders can be accommodated with prior arrangement. We provide specific timelines during the quotation process.
Yes, we offer trial orders with reduced MOQs for new clients to test our products and services. This allows you to evaluate quality, packaging, and service before committing to larger orders. Trial orders are a great way to start a business relationship with us.
Order modifications may be possible depending on the production stage. Please contact us as soon as possible if changes are needed. Modifications before production begins are usually accommodated. Once production starts, changes may incur additional costs or affect delivery timelines.
💰Pricing & Payment
Pricing depends on several factors: product type and complexity, order quantity (volume discounts available), custom formulation requirements, packaging specifications, labeling and branding requirements, and delivery location. We provide transparent, itemized quotations so you understand exactly what you are paying for.
Yes, we offer attractive volume discounts for larger orders. The more you order, the better the per-unit pricing. We also offer special pricing for long-term contracts and repeat orders. Contact us to discuss volume pricing for your specific requirements.
Standard payment terms include: 50% advance payment to initiate production, 50% balance before dispatch. For established clients with good payment history, we may offer credit terms. We accept bank transfers, cheques, and online payments. All payment terms are clearly mentioned in quotations.
No, we believe in complete transparency. Our quotations include all costs: product price, packaging costs, labeling costs, and any applicable taxes. Shipping costs are quoted separately based on delivery location. There are no hidden fees or surprise charges.
Yes, our pricing is highly competitive. As a manufacturer, we eliminate middlemen and offer factory-direct pricing. We regularly benchmark our prices against market rates to ensure you get the best value without compromising on quality.
✅Quality & Certifications
We adhere to stringent quality standards including ISO quality management systems, Good Manufacturing Practices (GMP), industry-specific regulations, and international quality benchmarks. Every batch undergoes multiple quality checks from raw material inspection to final product testing.
Our facility and products hold relevant certifications including ISO certification for quality management, GMP compliance, BIS (Bureau of Indian Standards) certification for applicable products, and FSSAI registration where required. We can also help obtain specific certifications based on your market requirements.
Our quality assurance process includes: incoming raw material inspection, in-process quality checks at each production stage, finished goods testing for performance and safety, microbiological testing where applicable, stability testing for shelf life verification, batch documentation and traceability, and third-party lab testing on request.
Customer satisfaction is our priority. If you receive defective products, contact us immediately with details and photos. We will investigate promptly and provide replacement or refund for genuine quality issues. Our quality guarantee ensures you receive products that meet agreed specifications.
Yes, we provide Certificate of Analysis (COA) and quality documentation with every order. This includes batch information, manufacturing date, expiry date, and test results. Additional certifications or documentation can be provided as per your requirements.
Shelf life varies by product type: Solid soaps typically have 24-36 months shelf life, Liquid products like shampoo and body wash have 18-24 months, Cleaning products have 12-24 months depending on formulation. All products are clearly labeled with manufacturing and expiry dates.
🎨Packaging & Branding
We offer diverse packaging options including bottles (PET, HDPE, glass), tubes, sachets, pouches, bars with custom wrapping, jars, and bulk packaging. Sizes range from small amenity sizes (20ml-50ml) to standard retail sizes (100ml-1L) and bulk containers. Custom packaging can be developed based on your requirements.
Yes, private label and white label manufacturing is our specialty. We produce products under your brand name with your logo, design, and specifications. You own the brand while we handle the manufacturing. This is ideal for businesses wanting to launch their own product line without investing in manufacturing infrastructure.
Yes, we offer packaging design support. While we recommend working with professional designers for brand identity, we can help with technical aspects of packaging design, label placement, regulatory compliance information, and print-ready file preparation. We also have design partners we can recommend.
Yes, you can supply your own packaging materials if you prefer. We can fill and label your supplied packaging. This option is useful if you have specific suppliers or unique packaging requirements. Please ensure materials are compatible with the product and meet quality standards.
Product labels must include: brand name and product name, ingredients list (INCI names for cosmetics), net weight/volume, manufacturing and expiry dates, batch number, manufacturer details, usage instructions, warnings and precautions, and regulatory markings (ISI, FSSAI where applicable). We ensure all labels comply with Indian regulations.
Yes, we are committed to sustainability and offer eco-friendly packaging including recyclable materials, biodegradable options, reduced plastic packaging, refill-friendly designs, and packaging made from recycled materials. We can help you develop sustainable packaging solutions aligned with your brand values.
🚚Shipping & Delivery
Yes, we deliver to all states and union territories across India. Our logistics network ensures timely delivery whether you are in metropolitan cities or smaller towns. We work with reliable logistics partners to ensure safe and timely delivery of your orders.
Products are carefully packed to prevent damage during transit. We use appropriate packaging materials including cartons, pallets, and protective wrapping. Shipping is done through trusted logistics partners. For hazardous materials (certain cleaners), we follow proper transportation guidelines.
Shipping costs depend on order weight/volume, delivery location, and chosen logistics service. We provide shipping cost estimates in our quotations. For large orders, we offer competitive freight rates through our logistics partnerships. Ex-factory pricing is also available if you prefer to arrange your own logistics.
Yes, we export products to international markets. We handle export documentation, comply with destination country regulations, and work with international shipping partners. Export orders may have different MOQs and lead times. Contact us to discuss international shipping requirements.
Once your order is dispatched, we provide tracking information including logistics partner details, tracking number, and estimated delivery date. You can track shipments online or contact our team for updates. We also proactively communicate any delays or issues.
All shipments are insured against transit damage. If you receive damaged goods, document the damage immediately with photos and notify us within 48 hours of delivery. We will process claims with the logistics partner and arrange replacement or refund for damaged items.
🤝Partnership & Support
Yes, we value long-term partnerships and offer special benefits including priority production scheduling, dedicated account management, volume-based pricing, customized payment terms, exclusive formulations, and first access to new products. We grow with our partners and invest in mutual success.
Absolutely! We offer comprehensive support for new product launches including market research insights, product formulation development, packaging design guidance, regulatory compliance assistance, initial trial production, and scaling to full production. Our experience helps you avoid common pitfalls and launch successfully.
We provide product information, technical specifications, and marketing collateral support. This includes product photography, ingredient information for marketing claims, and technical data sheets. While we do not directly handle marketing campaigns, we equip you with the materials needed for effective marketing.
Our support continues after delivery: dedicated customer service for queries, technical support for product-related questions, quality issue resolution, reorder assistance, and product improvement suggestions based on market feedback. We are committed to your long-term success.
Yes, we welcome facility visits from prospective and existing clients. Seeing our manufacturing processes, quality controls, and team in action helps build confidence in our partnership. Please schedule visits in advance so we can arrange a comprehensive tour and meet with relevant team members.
We welcome distribution partnerships for our branded products in different regions. Distributor benefits include exclusive territory rights, marketing support, competitive margins, and training. Contact us with your business profile, target market, and distribution capabilities to discuss opportunities.
🏨Hotel & Hospitality
Shine And Aroma Home Care is one of the leading hotel soap manufacturers in Gurgaon (Gurugram), Haryana. Based in Basai Industrial Area, Sector 9B, Gurugram, we are an ISO-certified manufacturer specializing in premium hotel soaps, glycerin bath soaps, and complete hotel amenities. With 15+ years of experience serving 300+ clients including hotel chains, resorts, and spas across India, we offer custom branding, eco-friendly formulations, and competitive bulk pricing.
Shine And Aroma Home Care, located in Gurugram (Gurgaon), Haryana, is a top-rated manufacturer and supplier of hotel amenities including bath soaps, shampoo, conditioner, shower gel, body lotion, moisturizer, dental kits, and vanity kits. Our ISO-certified facility produces premium guest room amenities for hotels ranging from budget to luxury. We offer private label, OEM, and white-label manufacturing with custom formulations and branded packaging.
Shine And Aroma Home Care is a leading bath soap manufacturer in Gurugram (near Delhi NCR), specializing in glycerin bath soaps, herbal soaps, and moisturizing soaps. Our manufacturing facility in Basai Industrial Area, Sector 9B, Gurugram is ISO-certified and produces premium bath soaps for hotels, retail brands, and direct consumers. We serve the entire Delhi NCR region including Delhi, Noida, Faridabad, and Ghaziabad with bulk supply and private label solutions.
We manufacture complete hotel guest room amenities including bath soaps, shampoo, conditioner, shower gel, body lotion, moisturizer, hand wash, dental kits, shaving kits, vanity kits, sewing kits, shoe shine, shower caps, and more. We can create customized amenity programs for any hotel segment from budget to luxury.
Yes, we specialize in creating custom hotel amenities that reflect your brand identity. This includes custom fragrances matching your hotel ambiance, packaging design with your branding, formulations aligned with your hotel positioning (luxury, eco-friendly, ayurvedic, etc.), and consistent quality across all products.
We offer standard hotel amenity sizes: 20ml, 25ml, 30ml, 35ml, 40ml, and 50ml for liquids and gels. Soaps are available in 15g, 20g, 25g, 30g, 40g, and 50g options. Custom sizes can be developed based on your requirements. We recommend sizes based on your hotel category and guest stay duration.
Yes, we work with individual hotels and hotel chains of all sizes. Our scalable production capacity ensures consistent supply across multiple properties. We offer centralized ordering, distributed delivery, and standardized products across all your locations while accommodating property-specific customizations.
Consistency is critical for hotels. We maintain detailed formulation records, use batch tracking, conduct strict quality checks, and follow standardized processes. Reference samples are maintained for comparison. Your guests will experience the same quality product every time, across all your properties.
Yes, sustainability is increasingly important for hotels. We offer eco-friendly options including biodegradable formulations, recyclable packaging, refillable dispensers, solid shampoo and conditioner bars, and packaging made from recycled materials. These help hotels meet sustainability goals and appeal to environmentally conscious guests.
Still Have Questions?
Our team is ready to help you with any questions about our products and services.
We typically respond within 24 hours
Why Choose Shine And Aroma?
Modern Manufacturing
State-of-the-art facility with ISO-certified processes
Quality Assured
Rigorous quality control at every production stage
Custom Solutions
Tailored formulations and packaging for your brand
Competitive Pricing
Factory-direct pricing with volume discounts
Pan-India Delivery
Reliable shipping to all states across India
Dedicated Support
Personal account manager for your business